Customer Engagement

Customer engagement in aviation refers to the process of building and maintaining a relationship between an airline and its customers. It involves creating a positive experience for customers at every touchpoint, from booking a ticket to arriving at their destination. This can be achieved through various means such as personalized communication, loyalty programs, and social media engagement. The goal of customer engagement is to increase customer satisfaction, loyalty, and advocacy, which in turn can lead to increased revenue and profitability for the airline.

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International Air Traffic: International Air Traffic refers to the movement of aircraft across international borders for the purpose of transportation of passengers, cargo or mail. It involves the coordination of various entities such as airlines, air traffic control ... Read More >>
Air Cargo Container: An air cargo container is a type of unit load device (ULD) used for the transportation of air cargo. It is a pallet-like structure made of aluminum or composite materials that can be loaded onto wide-body aircraft through the use of special ... Read More >>
Atmosphere: In aviation, atmosphere refers to the layer of gases surrounding the Earth, extending up to approximately 100 km from the surface. The atmosphere is divided into several layers, each with its own characteristics and effects on aviation. The ... Read More >>

Customer Engagement

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